ASUS Zenbook Prime UX31A-AB71 13.3-Inch

Lousy Asus Customer Service (Palm Beach FL) :
I used to buy Asus productsd all the time. I recently bought a Zenbook. Great computer, until the power socket went bad. It took two weeks for them to get back to me with an RMA number. Had to pay for shipping, then the service center sent me an email saying they wanted me to pay for shipping back. Got it back, but had other problems. 6 weeks later, I have been able to use it for less than two of them. Their only answer is "Call and get an RMA and send it back for repair. They won't refund or replace it or send me a temporary to use.
I will never buy Asus again.

HJR (San Jose, CA United States) :
Was excited to unpack this unit. Boot up was quick, but immediately noted difficulty with wi-fi receiver dropping signal from the wireless router. This happen both close-up and away from the router, both places where other wi-fi equipped units we own have no difficulty at all. I think Asus got a bad batch of wi-fi antenna/receiver chips. My was a reconditioned unit. Want to bet that it was returned due to the wi-fi problems? So...I'm sending it back for credit. I'll give the ACER S5 a shot next, hoping to have better luck the next go around.

Asus Unsatisfied (Seattle, WA United States) :
You will not be able to upgrade or replace any major part of this ultra-book. 4GB Ram is soldered, I can't get it upgraded. The SSD is proprietary, and no one is selling it. I have contacted the customer service to have my SSD replaced due to my special employment arrangement. Asus would not sell me a replacement part, and sent me an email with suppliers that would either have no inventory or sell me at least 1000+ units of this SSD as minimum order quantity. There is no way to purchase this SSD anywhere online. Not China, not Taiwan, and not North America either. My experience with MLC (Multi level cell) SSD is that it will degrade over 2 years period of time, at the end of the two year, it will be so slow that it will take 20 minutes to start up. For an investment of fifteen